Extensive Qualified Database of Tenants

We cater for first time landlords as well as landlords who hold a portfolio of properties. Our individual and tailored packages remove the stress of finding the right tenant as well as what can be the time-consuming process of managing your own investment. We provide an accurate valuation along with an itemised plan on how to best present your property for market. Your property will be advertised locally as well as on the leading property portals and social media. Upon finding the right tenant, we conduct full credit and previous landlord reference checks, prepare the Assured Shorthold Tenancy Agreement and meet your new tenant for the moving-in day process. We will then organise property inspections throughout the tenancy and undertake all property maintenance tasks as they arise.

Why choose The Letting Department?

As a leading specialist in residential lettings covering the area of Suffolk and North Essex, we have a team of professionals ready to advise landlords with any changes to legislation.

Our Tailored package consists of:

Free valuations icon

Free valuations

Free, no obligation, Rental Valuation

Full marketing icon

Full marketing

Full marketing of the property on our website, property portals and social media

Viewings icon


Accompanied viewings

Feedback and updates icon

Feedback and updates

Regular feedback and updates backed up by marketing analytics

Referencing and credit checks icon

Referencing and credit checks

Full referencing and credit checks on all prospective tenants over the age of 18

Deposit Protection Service icon

Deposit Protection Service

Collection of up to 5-weeks deposit registered with and protected by the Deposit Protection Service

Rent collection icon

Rent collection

Collection of rent and paid directly into your chosen bank account within 24 hours

Monthly statements icon

Monthly statements

Full monthly statement of account

Tenancy documentation icon

Tenancy documentation

Complete Tenancy documentation including production of the Assured Shorthold Tenancy Agreement (AST)

Full inventory icon

Full inventory

Full inventory including detailed photos of every room and any furnishings

Regular Inspections icon

Regular Inspections

Regular Inspections of the property with detailed feedback provided to both Landlord and Tenant

Facilitating maintenance icon

Facilitating maintenance

Arranging or facilitating maintenance with local 24-hour emergency contractors

Full and final checkout icon

Full and final checkout

Full and final checkout at the end of each tenancy against the detailed inventory

Our Services

Managed Service Let Only Service
Digital and personal marketing tick icon tick icon
Accompanied viewings tick icon tick icon
Pre-tenancy documentation, including a right to rent check tick icon tick icon
Accompanied check-in appointment, smoke and carbon monoxide alarm checks tick icon tick icon
Utility and services management, including gas, electric, water and council tax (tenancy commencement and end) tick icon tick icon
Rent review and negotiations tick icon tick icon
Rent collection, statements, and arrears management tick icon cross icon
Dedicated Property Manager and access to specialist advice tick icon cross icon
24-hour repair support tick icon cross icon
Management of routine repairs and maintenance tick icon cross icon
Access to fully qualified, insured and vetted contractor panel tick icon cross icon
Payment of property related invoices on your behalf tick icon cross icon
Property refurbishment advice tick icon cross icon
Manage annual and periodic safety inspections tick icon cross icon
Mid-term property visit tick icon cross icon
Negotiation regarding claims on the tenant’s deposit tick icon cross icon
Liaison and processing of deposit dispute resolutions tick icon cross icon
Optional Rent and Legal Protection Insurance (additional terms and conditions apply) tick icon cross icon
In lettings, experience counts